I did not book this tour! The tour I booked was a full day tour with admissions to the historic buildings and landmarks and included lunch. I had to change the dates for the tour and was booked onto this one without being notified it was different. I didnt realize this until we met our guide and made us pay for everything.
He was very rude and clearly stated that "he is just a guide" and that "all he cares about is telling us about the landmarks". He kept spitting whenever he was talking too. I had to stand a few feet away from him, though i don't think this was intentional - just how he was. I had to use a ATM machines to withdraw money to pay for everything which I am going to claim back against Viator and put a complaint. He didn't show us the Museum either, nor did we get a free bottle of water. He wanted to finish the tour bang on 12.30pm and said he is only with us for 3 hours and that's it.
The minivan had wi-fi onboard advertised but this wasn't working either.
Can someone at Viator please let me know how to make a complaint about this?