We were really excited about the luau at the Sheraton and understood from the website that is started at 6:30 doors open at 5:30. We
arrived in the event area by 6:10 and the place was full and people have finished eating and the entertainment was about to start. Trying to eat and watch the show. People at our table had booked online that day and said the website had said the time we said but they had checked with the hotel and they said they could go in at 4:45. The event ended at 7:15 and we were left very disappointed especially after the amount we had paid. We just hope that the website event time would match the actual time or make it more clear.
Good, but not great, expectations were high and not met. Food was meh I don't believe that they actually served the roast pig that was unearthed - the pork we had was very cold, drinks were good, entertainment was ok - nothing earth shattering. The ceremony unearthing the pig was interested and well done. I've seen better fire dancers in the Caribbean included in resort nightly entertainment. Dancers were ok. Paid for preferred seating and ended up behind a lighting fixture off to the side of the stage. Staff who were working were very nice and friendly, complementary flower lei was nice, but all in all, not worth the cost - over and done in 2 hours.
I cant say enough about this amazing experience. From the moment we arrived we were welcomed with a lei and a mai tai. The buffet meal was traditional and very yummm. We watched them unearth the pig that was cut up and eaten. The magical dancers were awesome. I would highly recommend this tour
The only reason the Luau gets two stars is for the entertainment show which was good. The food on the other hand left a lot to be desired. On the way in, drinks were served both alcoholic and non alcoholic. I took one of the Coconut rums. I drank it and almost immediately got sick to my stomach. It wasn't kept cold as it should have been as it was a hot day. The food was not cooked to my liking and some of it was even cold when it should have been at least warm. I would advise stay away from this particular show.
This was a great luau experience, but in a very large group. Even though the reservation says preferred seating, it means nothing. We got there early and the crowd was already large so we were seated towards the middle back. The people who had done this before knew where to go stand to see the removal of the bbq pig, but since we did not we could see nothing. The food was pretty good, but the show was awesome. Great dancers, both male and female and good Hawaiian history story. Loved that part!! Since you are seated with others it is out of the control of the producers. Our table mates turned out to be stuck up rich people, but that can't be held against the Luau! Overall we loved the experience and want to bring back our whole famiky.