While booking this tour/trip the expectation I had and what really happened was a huge difference.
My expectation was when the bus do the pick-up they will drive you directly to Universal Studios property, but actually this was not the case.. this bus is daily service that runs from Miami to Orlando, so you can can expect random person who brought the ticket just for the one way trip and the bus does couple more stops on the road to pick-up more persons who are not tourist to also give them a ride. making the 3hour ride an 4hour ride until you reach your final destination.
On the positive side, they was very one time, the bus has Wifi but it doesnt work perfectly but it helps to keep you busy a bit, Ac was super cold so take a blanket and a pillow
and we spend a good 6 full hours at Volcano Bay
All by all the service and ride was safe and good.
but I wasn't expected to be mixed up with particular person who was also using the service to go other destinations, I thought it was just a tourist only that goes from point A to B with no interruptions.
I would recommend this if you don't feel like driving or flying to you attraction.