We booked this trip for Aug. 18. approx. 3 weeks ahead of time. Viator should have never sold the tickets as Allianz Arena visits. It is apparently very well known that no tours are allowed on the day of a game. Instead we were driven to the Olympiapark stadium. The tour is conducted by Grey Lines and unfortunately the tour guides got all the complaints. There was nothing wrong with the tour guides but as a customer I did not get what I paid for.
There were lot's off issues with this tour. Firstly on our arrival at the meeting we were directed to 3 different queues but the staff who all looked distracted. The city tour was hard to head through the bus speakers, it was delivered in a non-engaging or interesting manor and despite being on the English tour it was delivered in English and German meaning zoning in and out of the commentary. We only got about 10 minutes at the fan shop en route to the Allianz then when at the Allianz Arena the guide was not clear to anyone about what was happening or where we should go/wait instead chatting to on site staff most of the time. Then we were given 50 mins to get back to the bus before the 60 min long tour started with no clear direction of where the bus would be or where to meet. This meant a rushed tour round the arena with no time for the museum in the Arena or the much larger club shop. My brother and I went into the shop quickly so he could purchase a shirt and by the time we got out despite being as quick as possible the bus had left so we gladly took the underground back instead. You are better off getting the underground to the stadium, booking your own tour and moving at your own pace.
Good tor but I would have liked to be actually told that the museum tour was not only extra 12 each but there was no time if you wanted to go back on the same coach. It wasn't really a problem as we caught a later bus but that did mean changing to a second bus at the Olympic stadium. I'm not complaining it wasn't included obvious from the price of this tour but I think it would have been nice for the guide to tell us at some point.
More properly a soccer tour than a city tour. The only city tour was between the soccer stops. Since FC Bayern was playing the day of our tour, we didn't get to go to Allianz. Instead, we went to the Olympic Stadium, which was fine, but not really what we signed up for. The tour guide was nice and gave the tour in English and German. While we were upstairs on the double-decker bus, the others on the tour spoke over the tour guide's English description. So, we went downstairs for the rest of the tour, which made it better, until it got too hot and the loudmouths came downstairs. If you love soccer, especially FC Bayern Munich, this is the tour for you. You'll visit all of the holy spots. However, if you want to see the city and just like or don't care about soccer, pick another tour.