We felt we did not get our moneys worth on this tour. Tour guide didn't speak English well and was not able to answer our questions we had about sites. When we would ask, he would just ignore. Also, we did not visit Sorrento or Ravello which were specified on our description of tour we purchased. He indicated that there would be traffic and took us back to Naples and showed us the church an back to port. Please note, that our cruise line extended our all aboard until 7:30pm and there was plenty of time to complete our tour. We made him aware that there was no rush. We paid good money for this tour. Very disappointed. So, either your tour description was deceiving or the guide did not fulfill tour obligations.
First of all, thank you for your feedback, we are sure that even not positive reviews can help us, help us improve our services.
But, at the base of everything, there must be intellectual honesty, even when someone decides to make complaints.
Below we explain everything:
1. Fabio has been an our collaborator for many years and we have NEVER received any complaints about his way of touring or talking to passengers, but we can understand that this is a very personal matter and therefore we don't think we need to look for an excuse or a specific reason to all this.
2. As fully specified in the description, the tour lasts 8 hours, so it is quite impossible to visit as many as 4 locations on the Amalfi coast (which is why, again in the description, we invite guests to check directly with the driver which are the best stops in also based on traffic conditions).
Despite our recommendations, we believe that Fabio has made a real treat for you, allowing you to have 1 hour and 15 minutes of stop in Positano, 1 hour and 15 minutes in Amalfi and about 1 hour in Ravello (so well 3 stops on 4).
Moreover, Fabio has also satisfied you with an extra stop in Naples (which is absolutely not part of the tour), explaining that it would have been impossible to stop also in Sorrento (I remind you, however, that along the way Fabio has carried out many photo stops, between which also along the panoramic road of Sorrento).
you received a 10-hour tour (paying 8) and also visited Naples which is not part of the itinerary.
We really believe that your complaint is senseless and, above all, incorrect.
Furthermore, as agreed before the tour by e-mail, according to the Port Authority of Naples, it appeared that your ship would leave at 5 pm, for which reason we had agreed to pick up at 8 am, Fabio agreed to prolong the tour because your ship would, instead, would have left later, I wonder, if we had granted your request to have the pick up later, you wouldn't have even had the opportunity to visit Naples and perhaps not even Ravello, therefore, considering all that Fabio has done for you, we reiterate that we consider your complaint unjust, because young companies like ours work by loving what they do and then clients come who try in every way an excuse to complain (instead of enjoying our beauties and passion that we put ourselves in work) and ruin our reputation.
We invite you to better check the descriptions of what you buy.