The driver picked us up at the hotel promptly. He delivered us to our seats on the train, which helped greatly since the train station was unfamiliar to us. In Jaipur, the local guide was not waiting for us on the platform, and we didn't know what to do, so we waited. Shortly thereafter, he rushed up and said he had been waiting outside. Once connected, he was very knowledgeable and we enjoyed his detailed information, and the various stops he and the driver made. At the end of the day I was concerned because he wasn't sure whën our train was leaving, and my phone battery was running low. He took us to the train, and was willing to escort us to our seats, although he said it was not part of his job. On the way back to Delhi, I was very concerned because we had not been told where the driver would be picking us up. As it turned out, he was waiting on the platform at the exact stop where we disembarked from the train. I think Viator, should have told us exactly where the drivers were going to pick us up. Carrying a sign with our names on it, would have been reassuring.