I have no idea how the tour was because I was not able to take it. The tour director or owner was very friendly on the phone and was willing to accommodate me however trip advisor was not.. My plane was cancelled the day I was supposed to take my trip and I understand there is a return policy but do to unforseen circumstances beyond my control I was not able to travel to New Orleans. I was willing to provide a copy of the Email cancelling my flight, however they would still not refund me. Other tout companies did. For these reasons I would not book another tour. I am very disappointed in the customer service and taking care of the company and getting their money comes ahead of taking care of the customer. They could have had a customer for life instead they have lost a customer and lost future customers because I will let all my family and friends know how they treated me.
Unfortunately, this is a Trip Advisor customer service issue. As a tour company, I told Trip Advisor to offer this guest a full refund. I'm disappointed she was not given the refund I approved. I'll be taking it up with Trip Advisor to see where they failed in accommodating the guest.