Great review. Matt, our tour guild was amazing. He was personable, knowledgeable and his love of the city contagious. There was a problem with the scheduling and Viator handled the discrepancy with professionalism. The tour which was advertised as one tour was actually two separate tours and we were not given transportation between the two meeting points. We were supposed to have a one hour break between tours for lunch and to get to the second tour Because of ferry delays we did not get to the second meeting point on time We were running and stopped for chicken nuggets from McDonald's and ate them on the way. Overall, Matt made the rush worth the effort.
We really enjoyed this tour of three of the great symbols of American freedom and democracy led by Patrick Fitzpatrick. The NYC native added historical facts, personal anecdotes and interesting views on the meaning and significance of the three sites to the U.S. and NY. The tour was well organized with enough time at each stop. Tour guide was effective at avoiding lines and keeping our group on time. The time between the am and pm portion gave us added time at Ellis Island and a chance for our own lunch choice. The 911 memorial tour really provided an expanded perspective on the effect on the area around the towers and the people there that day. It went well beyond the memorial itself to sites and other memorials in the area that we never would have discovered on our own. Patrick added personal anecdotes about that tragic that included his relationship to the first responders that were very poignant.
We had Kevin for a guide, he was very knowledgeable and very engaging. How ever this is an intense walking tour and not for the faint of heart. My husband is very deaf and appreciated the headphone boxes...My only suggestion to offer alternative ear phones who those who have hearing loss in their right ear. Thanks Kevin
My family had a great time with our tour guide. She was helpful, informed and fun to be around. The operator of the company was extremely helpful in working with my family. We had to adjust our tour prior to our arrival to NY and then had a few last minute family member who joined us on the day of the tour. Without hesitation all our accommodations were met. That was spectacular!! Without doubt we will use and recommend this company again.