Purchased the tour with the expectation that we would be able to visit the Arizona Memorial. Was told once we boarded the boat and were instructed to sit down that we wouldn’t be able to go to the memorial because it was down for repairs! After travelling half way around the world at great expense without notification is a great disservice.
Great. Our plane was delayed and we barely made it to our place to be picked up. We thought we had missed them. We were out of the country and flew in----when we got to our hotel, our cell phone was working again and we found a note from them that our pickup time had been changed and we had missed them. Since our cell phone wasn't working in New Zealand and Australia, we did not get the message. When we phoned them ----- they came back to our hotel and picked us up and were very gracious and kind.....we know it was out of their way. WE loved the tour of Pearl Harbor and Honolulu. Everyone should do this----it touches your heart.
We were very upset that we had to pickup guests at the airport which was predictably difficult and added at least 45 minutes to our ride. Otherwise it was a well run excursion (basically just a ride to Pearl Harbor) on a nice vehicle with a professional driver.
My wife and I wished to make a last minute change to our itinerary and the staff at Royal Hawaiian Limousine we very helpful and were able to accommodate us! Thank you to them!
The Pearl Harbor memorial is a beautiful place and was a very moving experience!
The Pearl Harbor memorial is a beautiful place and was a moving experience.
It was a good tour. Unfortunately, we were staying about 50 minutes north of Honolulu so we had to drive into Honolulu to pick up the tour at a hotel. We were told to be there at 9 a.m., pick up would be about 9:30. Actually, we weren't picked up until 10 a.m.
On a positive note, they were very helpful when I realized the our son had been booked on a tour at a different time. I had made his reservation separately. But they quickly resolved the issue. Everyone with whom we spoke was courteous and helpful. I don't think I would reserve online again. Do it over the phone.