Small group pick up and return to port included short city tour and USS Arizona. Well worth the cost because of not having to wait in line for tickets to enter. Guide was friendly and provided instructions on where to meet as guides do not enter the park. Timing was good allowing you to see video and the memorial. Liked having the gift mug. Instructed NOT to carry in bags and they mean it!
Our driver was prompt, polite, and very knowledgable. Not having to wait for tickets was helpful.There was some mis-communication between our driver's office and Viator. Transportation is arranged for and paid to Viator, but provided by different contractors. We were given a pick up time when scheduling and via a confirming text of 8:00am - 8:20am.
Based on that, we elected to leave the ship at 7:45. Our driver called at 7:15 am to let us know he would pick us up at 7:30, as we had timed tickets for Pearl Harbor that were for 8am. I explained that time time we had confirmed was different than the information he had. I don't know what he had to do to fix the problem, but when we were loaded into his van at 8:25, he had tickets for us for 9:15 entry.
We had tried to book the same tour through the cruise ship and luckily it was booked out. Was told by a friend to try Viator and glad we did. On all accounts this tour was better, more professional and was much cheaper than that offered by the ship. The luxury transit van appeared brand new and the organisation of the tour was excellent. I would highly recommend this tour.
Our Oahu shore excursion was excellent. Our guide, Reuben met us at the ship in a brand new transit van that held about 10 people in total. He gave us a brief history on our way to the Arizona memorial and guided us through to the entrance. Our timed tickets were distributed. We had more than enough time to visit The Arizona, see the movies and stroll through the museum at leisure. Reuben was extremely knowledgeable and friendly. We ended our visit with a Honolulu city tour pointing out sites of historic importance. I would highly recommend this to anyone visiting Honolulu.