We had a confirmed pick up time at 3p. We were informed that if we didn't show up by 3:15p the company could leave and we would be considered a no show and lose our money.
We landed at 2p. Picked up luggage and were at the pick up site at 2:40p.
3o'clock came and went. Called at 3:05p and got an answering machine.
Called at 3:12p ..got an answering machine.
Called at 3:18p and finally got a human. I was told we were never on the schedule for a pick up. Was told there was a driver in the area and would get us in 2-3 minutes.
At 3:30 a red van showed up. Our driver, Nick , was very nice, but THEY were 30 minutes late picking us up. I would NOT use this transfer again. If we had jumped in a cab as soon as we got our luggage we would have been at our hotel by the time they actually showed up to get us.
Our driver was waiting outside the arrivals hall on time. His brand new red , spotless and gleaming Dodge was just right for our family of 4 adults and luggage. Nick was so helpful in loading up the van and our journey into Waikiki was so interesting as Nick pointed out so many facts and stories . Definitely recommend this transfer .
Highly recommended!!! Nick was our driver. He is extremely personable and knowledgeable about the city. We all enjoyed the ride and information provide by Nick. We wished the ride was longer. Thank you, Nick!!
Just wanted to say, A'ala Transport was amazing, thoroughly recommend this company, they were there on time, any queries were dealt with very professionally. Would not use shuttles every again. This is a private transfer and they take you directly to your hotel/airport so no stopping at every hotel. Nick was our driver and he is a credit to this company, very informative and very caring. Thank you A'ala Transport for making our transfers hassle free.