First, we were picked up over 1/2 hour late and missed our 11:00 am Arizona tour. The tour guide couldn't find the hotel, so she told us where she was, and we walked a block to meet her in the rain. When we got into her personally owned compact car, there were two other people in the back seat, even though we paid for a private, family tour. Our guide told us another guide called in ill, so she had to take his tour, too. Once at the memorial, we stood around for about 15 minutes while our tour guide tried to find tickets for the Memorial, which was at 1:00 pm, and then stood around for another 20 minutes while she tried to get us into the 12:00 pm tour. By this time, we only had 45 minutes to see the exhibits and Bowfin. In all fairness, our tour guide was very sweet, kept apologizing, and tried to make it up to us by taking us to the Punch Bowl and offering to take a brief tour of other Pearl City sites. We declined because we were already late meeting other family members.
Guide was sweet but not well prepared. I booked through Viator but the local company didn’t have our info. Luckily I had called the local company two hours before to double check. It certainly was not a luxury tour. Scheduled a tour for the second day. Had to pay entry tickets even after paying fee
Excellent experience - Nicolle our guide did a great job- extremely friendly and professional. She was very knowledgeable on our drive there and back as well as the history of Pearl Harbor - she showed us the meaning of aloha spirit and made this day very memorable for my wife and i.
We would certainly highly recommend this private tour and a big Mahalo to Nicolle for a special day
Rob and Joy