The transfer drivers work through another company that seems to be based in Germany and won't tell you anything until 24 hours before your flight. That's not perfect but we could live with it if the link they send you actually worked!
In the end, we called the driver's company direct to be sure.
Our return flight times had been changed to an earlier time. We were concerned that the message would not get through about the change, but the driver was waiting for us ahead of schedule. We left some items in the car at the airport, but a quick call to the phone number provided, had the driver racing back with our items.
Recebi o email de confirmação que o carro me pegaria às 5:00h no hotel e simplesmente não apareceu. Não tive alternativa a não ser pegar um taxi de emergência já que o meu check in era internacional e não tinha condições de esperar. Registrei duas reclamações solicitando a devolução do dinheiro e até hoje, passado quase 2 meses não obtive nenhuma resposta.
I received the email confirmation that the car would pick me up at 5: 00 in the hotel and just did not show up. I had no choice but to take an emergency taxi since my check in was international and could not afford to wait. Registered two complaints requesting a refund and to date, spent nearly two months got no answer.