Thank you for taking the time to review our excursion to Catalina Island, your feedback is valued in helping us to improve the way we run our excursions.
Firstly, I like to state that our instructors alway's does a license check before any dive. If Clients are mixed certificate we always have 2 instructors on site. Groups are organized by qualifications, they are never mixed.
Secondly, Your pick up location was at the cruise liner, We are not permitted to enter in the port, the regulations at the cruiser is extremely strict. For this reason we informed you of our location and the costing prior to your excursion. We provided a return bus back in the afternoon.
Thirdly, All groups come from different location on the island , some 5 minutes away and others 2 hours away. cruiser line is only located 5 minutes we also state that clients need to be there at 9:30 am this day you where there at 9:10 am.
We thank you for your feedback and aim to use this to help provide a better service.