Our 4 family member tour on this date was cancelled one day before which left us hanging and forced to find another tour on short notice. We were told that they did not have enough participants. That is a pitiful excuse. When someone schedules something in a foreign country, go through with it even if you lose money. We may never be back to Reims again and you ruined our stay. We were told we would get our money back, but as of this writing that has not been the case. You will have to do a lot more than give us our money back for us to ever use you again.
We had the most wonderful tour! We were a group of four friends visiting from the US and were treated with great respect. We felt like locals! Very private tour, beautiful views from the vineyard, and personalized chocolate mousse. They were kind enough to find orange juice for the one pregnant guest as well! Not a ton of information on the champagne itself, but a great afternoon experience.
It really was a great tour with the special bus to bring us around and cater to our food and drink with a real kitchen and dining table. The only reason this lost 1 star was because the confirmation was a bit vague. It said confirmed for 10:30 then the little message said 2:45 pm. I tried callling the France number and kept getting a French recording. So, we hurried needlessly for 10:30 but waited for the 2:45.