Unfortunately we couldn't give this review 5 stars becase we were met about 15 minutes after the agreed to time and then another 30 minutes because we were kept waiting for other passengers who went to the wrong pick up location. Aside from that, our driver was very courteous and pointed out several landmarks on the way to the hotel. Van was very comfortable and new.
We landed at FCO airport in Rome at 9:30 am. I had 2 vans ordered and paid for. One van for 11:00 am and another one for noon. One driver showed up at or near 11:20 am. He claimed to be the 2nd driver of the 2 vans. I asked him where is the "first van and driver". He replies that the first driver had left because we were not there. Which is not true. I had purposely made 2 large name placards for each group to display with our last names for proper identification. So, I'm out the cost of the missing one van, and then had to pay cash for another ride from the airport for the remaining 6 persons. What a rip-off. Avoid pre-paying for ground transport.
The ride did not show for the first pick up after our flight, but came the second hour causing us to spend an additional hour in the airport. He offered no explanation.On route to Rome he talked for most of the way to a female on the phone for all to hear. He was not very pleasant at all. We will hesitate to use this company again.
When we arrived at the designated location for our shared transfer from Rome Fiumicino Airport to our hotel in the city there was no car, no driver. Even the information about the meeting place was wrong! Two phone calls resulted in more frustration as there was no contact person, only answer machines! Finally we gave up and took a taxi for another 75 Euro to our hotel! As we unloaded our bags we received a call from our driver asking where we were! Unbelievable! I'll never book another car through Viator.
DO NOT BOOK THIS SERVICE!!! My flight arrived late due to bad weather in Toronto, the lady in the meeting point was RUDE, and told me that it was wrong information on the voucher. After calling the number on the voucher, we were told that the driver already left, and no more shuttles at that day. It was around 1:30pm, but the voucher has stated Transfer shuttles run hourly from 7am to 9 pm. We had to take a taxi to our hotel. They just took the money and did nothing........STAY AWAY FROM THEM!