Our ride was fine once we got picked up. The only thing is it’s hard rondind your driver as there are a lot of people around picking up passengers and Viator doesn’t note the proper location. It says “airport” under location which is not helpful. After several calls, asking around, we finally found the driver. The driver was very nice and got us to our hotel.
Dear customer , we are really sorry , but as you can see on the reservation you have all the details regarding the meeting point. the driver always is waiting for the customers with a SIGN.
also you have a emergy number to call just in case.
We booked a pickup / transfer from the Rome airport to our hotel in the center of Rome. The vehicle was clean, comfortable and on time. The driver was great, and delivered us to our destination with out any problems.
Don't waste you time and money! I was very disappointed by this company and found them to be unreliable. When contacting to company the female who answered the phone was rude and unwilling to assist me. Her only solution for me was to, "take a taxi." After a 70 Euro taxi ride (a nice black 4door MBZ) we made it to our hotel. My suggestion, just spend the few extra dollars and take a private taxi. It's not worth trying to save $25.
Dear customer , we are really sorry about your experience. when you make this reservation you know that is a shuttle service that have schedule times and is shared with other passengers. from the schedule reserved by you the shuttle can wait max 30 minutes more. they wait for you 40 minutes.
the shuttle transfer as you can see on your reservation don't follow the flight delay. was impossible to find you another place in an other shuttle beacause we were full booked. our services are booked in advance.
our apologies again
Waited 2 hours after our arranged time. Driver no where to be found. Had to get another taxi to take us to our hotel. Will never make use of this service again. Tried to cancell only to be told we will not get a refund... how would I have known 24 hours before that the driver will not be there.
Dear customer , the shuttle transfer don't follow the delay flight .
please can you give us the details by email about this reservation. since we never receive any reply about this no show, we can not help you .
I traveled from the US to Rome and pre paid for a transfer shuttle from the airport to my hotel in Rome. I provided my flight time and information along with my contact number. The Shuttle service sent me a text, that the driver could only wait 5 minutes. My flight arrived 15 minutes late. After a long flight, I had to get a taxi and pay an additional $50 for transportation. The Shuttle service did not give a refund. I am very dissatisfied.
Dear customer ,
we are really sad about your experience.
as you can read on your reservation the shuttle transfer don't wait the delay flight.
we ask always a flight number to understand if your reservation is correct e the airport is Fiumicino in Rome.
sometimes the customers make wrong reservation . is only to give you the best services. but for the delay is not possible since the shuttle is share with other passengers. they can wait max 30 minutes because there is a schedule time taht need to be respect.
our apologies again regards
Unfortunately we couldn't give this review 5 stars becase we were met about 15 minutes after the agreed to time and then another 30 minutes because we were kept waiting for other passengers who went to the wrong pick up location. Aside from that, our driver was very courteous and pointed out several landmarks on the way to the hotel. Van was very comfortable and new.