Though confirmed for colesseum and arena floor tour after arriving on time ...the tour group manager said the 1030am tour with the arena floor and the gate of death was not available until 1230. He said we were welcome to wait the 2 hours (in the heat outside the colesseum) or join the tour without the arena floor at the scheduled 1030 time slot—noting it was in the middle of close to 100F temperatures-the reason we opted for the earlier tour. We went ahead and toured without the arena floor—disappointing my young son who felt this would be the highlight. The tour manager gave us a cash refund of 10 euro each for the inconvenience—-no where close to the missed opportunity. If you really want to see the arena floor don’t count on it. The quoted 1 hour 35 minutes within the colosseum without the arena floor was closer to 1 hour and the tour guide gathered the whispers and said we were on our own and meet the forum guide at the colesseum exit in 1 hour. The forum tour was a bit better, no whispers used and stopped at the base of the Palatine hill. Don’t use this tour group as you may be disappointed if you expect the advertised description to match your experience.