Almost missed my flight because the shuttle did not come
, 10 2019
After booking the service I received a confirmation and printed it out as per instructions. Although it says it is confirmed and I had provided my flight number and time for the pick up, I got suspicious because it did not show the time for departure. I tried to call and wrote emails but because of the short notice there was no point. I almost missed my flight and had so much stress on my birthday!!! Apparently you need to call to confirm after you get the confirmation but it is not written anywhere!!
Excellent service - no issues whatsoever. Easy to find shuttle pick up area at San Francisco airport with safe transport to hotel. Prompt pick up at hotel when returning to airport. Also used the same service when visiting New York.
My pick up time was 5:00 am and the driver arrived on time. However, it was a Yellow Cab. As he turned on his meter, I told him that I had prepaid and showed him my voucher. He called the dispatcher for the cab company and they argued back and forth loudly. The cab driver insisted that he did not consent to this pick up as his fare is $45! I ended up getting out of the cab............
Finally the driver did agree to take me to the airport as he didn't want to leave me stranded, because no one would agree to take me to the airport at that hour for under $45. After this unnecessary 30 minute delay, I did get to the airport. Not sure if I would choose this service again. Too much hassle.
The van driver was courteous and arrived on time. The company texted me to give me the van number, driver name and photo and how to track him to see when he would arrive. Very efficient and would use again.