I went on this tour with my sister and my grandmother. My grandma cannot walk well and gets tired very easily, and we also had a plane to catch back to the mainland before the tour ended. The staff we communicated with through email, on the phone, and in person were all extremely understanding and helpful with our issues. When we couldn’t find the meeting point, we called the tour company and they guided us to a nearby hotel and sent someone to pick us up.they also tried very hard to allow us to make the last stop before our flight, unfortunately we couldn’t make it, but they consistently kept us updated on whether or not we could and made sure we didn’t miss our flight by dropping us off near a taxi service before the last stop.
As for the tour itself, there was an excellent variety of things to do and our guide was friendly and informative. Driving around Santorini’s stunning views and rich history was an incredible experience and I’m disappointed that we couldn’t see the sunset in Oia (but thankful that the guide and driver didn’t let us miss our flight) because of how great everything else was.
We spent 45 minutes waiting at a bus stop on Agiou Athanasiou without seeing a bus identified for Sunway Travel. We then discovered an email the next day advising that the bus was waiting for us at Exparxio which we had not been advised of in advance. Very disappointing and a major rip off.