To start off Viator says we must contact our local guide to ensure local pickup at a hotel and only gives a phone option to do so. We only had phone data service so wasn't able to call the number, but luckily the number popped up in WeChat where our guide confirmed everything was all good. My only criticism is that we should be able to do everything online prior to the tour - but not our tour guides fault at all. Our guide, Cindy, met us at the hotel and picked us up in a private car. It was a small tour of just me and my wife, so Cindy stayed with us the entire time. We did everything in the itinerary, so I don't think I need to rehash all of that - but it was a really good trip and we both felt like we were visiting Hangzhou with a knowledgeable friend. Next time I am in Shanghai I will definitely see what other tours are available!
Had a very enjoyable day at West Lake and Hangzhou, picked up at our hotel on time then high speed train to Hangzhou, a cruise on West Lake and a Buddhist temple visit plus an extra highlight was lunch at a farmers house. We also visited a tea farm and learnt about tea farming and had a tea tasting. Beautiful scenery and so peaceful. Back to Shanghai on the high speed train, then delivered back to our hotel. An excellent day trip.
A must do trip. We were picked up from our hotel in Shanghai and taken to the train station where the guide purchased our train tickets. The bullet train is worth doing on its own as it was a great experience. It is very organised, efficient and was very comfortable and of course fast! the guide did not get on the train with us but we were met at the other end by a different guide. She organised taxis to take my husband, myself and herself to Hangzhou . We had beautiful weather and did a boat trip across the lake where we then got off and had a walk around. Next was a trip to some Gardens and temples which again was lovely and finally to a tea plantation which was very interesting. We didn't have time for lunch before our train due to the traffic so grabbed something at the train station before we returned back to shanghai. Excellent trip.
Cindy,our tour guide was lovely, had a good day. Was so busy tho that we only saw one temple and had to rush around the tea plantation. There was some hard sell in the plantation which wasn't expected. Paid alot for this tour and I don't think it was worth the money. Do it tho if there's a deal on.