They met me right by the exit of the sterile area. They had my name cards and were polite and friendly. One gentleman took me around to get my portable wifi, airport limo transportation, and exchange currency. it was nice because he spoke English, and made all my transactions at the airport smooth. He answered all my questions, then afterwards we met back with the young woman who was helping my husband watch our luggage and daughter. They rolled us out to the bus told us where to stand and what to do. Helped with all the luggage tagging and what not. One thing that annoyed me a little bit though was other people kept asking my guides for their help and where to do/what to do at the airport. If they wanted personalized help, they should pay for their own guide. Overall, very polite and helpful in every way and made my time at the NRT airport as short and sweet as possible.