Firstly, thank you for taking a moment to leave feedback. We appreciate all feedback and it is valuable to our team. We have tried to reach out to you via email however our attempts thus far have not been successful. We'd love if you would get in touch with us because the rating you have given is extremely severe compared with the comments left, hence we'd love to understand what your expectation was.
Each night is completely different, sometimes we need to drive up to 3 hrs to find gaps in the clouds, other nights we stop in many places, as the clouds shift or close over. On the evening of your Aurora Hunt we, along with other operators in Tromso, went to one location and had to wait until the time that the gap in the clouds were predicted - and luckily for us that the predictions were correct, the clouds parted and you saw Northern Lights!
Of course, the following night the cloud coverage would be moving differently hence why you had such different experiences with the other operator that you have mentioned.
Please note that the Aurora Borealis activity is about 80km high up in the sky, if there is any Aurora action and gaps in the clouds, you will see it the same in the entire region, regardless of the tour operator.
Again, thank you for the feedback and we hope to welcome you back in Tromsø again soon!
All the best!