was surprised that we had to pay an additional 14.00US x 2 arrival and departure to the driver.
There was no mention of this additional charge.
Overall pick up at arrival and departure was on time and the driver was courteous
I have used Viator for the last ten years for air port pick ups and departures. Literally all over the world, check your records, and I have encouraged my traveling companions to do the same. As usual I schedule a pick up from Reagan International at the same time, I schedule our departure. The cost was 100.00 to take 4 of us 4 miles PLUS when we arrived we were told we owed 25.00 cash for airport taxes. 125.00 for 4 miles. We used Uber to go from our hotel in Alexandria to the National Cathedral Black SUV 48.50. We took Uber back and forth from Alexandria to different destinations in DC and combined it did not cost what our pick-up and departure of 4 miles cost. So disappointed in Viator. 10 years of booking with Viator and now I will second guess using it for our Tavel needs. So sad!!!
Paying 65.00 for a 12 - 15 ride is way over priced. I was told 50.00 when I booked the transfer, and then was told by the driver when we got picked up we had to pay an additional 15.00. My advice - take a taxi - there are a lot of them - price would been around 20.00 for the same distance. I will never use this service again.