What you say is not only completely exagerated but also untrue. You didn't read the tour explanation in Viator as you thought you were going to travel from Madrid to Toledo in the balloon, while we were giving you the transportation from your hotel to the launchfield in Toledo by van, who arrived completely on time, and you started the flight from there. During all the trip, you were making wrong and unacceptable comments which made other passengers have an unpleasant experience, just because you misunderstood that the balloon was not starting in Madrid. The pilot showed you in the Viator tour details but you dind't wanted to understand it. The only different event in your tour was that you had to wait for 15 minutes for a late passengers to arrive, other than this the balloon flight was completely normal and no, you were not any close to die.
We suggest that for the future, you read what you will expect in a balloon flight or in any other experience.