Never will use Viator again.
Shared Day Tour to Titicaca Lake from La Paz | mrt 2020
The worst of the worst. The company is called Joker Expeditions and it is a joke of a tour company. If you like to be lied to, not given what is promised, expect a 10 hour tour and it lasts a grueling 16 hours, misled by false promises and being over charged , then this is the perfect tour for you. To be specific, the website on Viator (which should remove this supplier by the way), states a 10 hour tour (approximately). We were picked up at 7am and dropped off at 11 pm. 16 hours, not even close to 10 hours. This is not good when you have a 7am flight and you have to get up at 4am. The tour stated that we would visit the Isle de Luna- another big lie just to get you to pick “the Joker”. We did not get to see it and that is the main reason we booked it. The picture on the solicitation page to get you to book is the “hook” and is totally misrepresentation and a fraudulent inducement to get tourist money. The guide laughed at us when we asked why we were not going to the Isle de la Luna. Another couple who also felt cheated showed him the printout of his reservation stating the all of us would be visiting the famous place ( indeed, it is where the Inca civilization began). The guide just laughed and walked away from the group. The tour propaganda wants you to believe that you will not be going via “public transportation”. False. We were put on a bus like Cattle from the city bus station. We even had to pay city tax which was not disclosed to us either. SURPRISE!!!! No toilet for a 3 hour bumpy bus ride with no toilet. WONDERFUL!!!!! I could go on and on because there was much more bad to tell others (like the bus breaking down about 1 hour outside of La Paz and nobody bothers to let the 40 people on the city bus know why). The “joker” does not want you to be happy or satisfied but rather miserable and surprised at every turn. It makes him laugh I guess knowing that he is screwing all of his customers while taking all there money to his bank. One last thing, you should have seen all the shocked and upset people at the bus station at 7:30am when we all learned we were going to on a city bus for 7 to 8 hours and not back until 11 pm at night; especially when all those who booked were lead to believe falsely that the tour was 10 hours or so. 6pm and not 11 pm is what was promised and expected and contractually agreed to. Viator should take responsibility for the suppliers it presents to all its customers. Viator makes money by its customers bookings. And Viator’s customers should have the confidence to trust Viator via its suppliers. Thanks to this tour operator “THE JOKER”, we can no longer trust Viator and will no longer be booking tours with Viator. And unless you like being cheated and lied to as well as being ripped off, then you too might want to stay clear of both (THE JOKER” and VIATOR)....Meer lezen