Our plane was late and our driver was waiting for us when we arrived. He took us to the van and helped with our luggage. From the Airport to our Hotel he was an informative guide, telling about sights as we passed by and advising on other sights yet to be seen. He shared history and was very knowledgeable. He knew the city very well and told us about the area we were staying in. We definitely give 5 stars to this service
The tour was excellent. Our guide Nick really did a fantastic job. He showed us a lot and led us to a fine restaurant for late lunch. The driver was also very good. Unlike some German drivers, the ride was smooth and comfortable.
Nevertheless, the tour had a rocky start. Nick arrived on time, but the car showed up late due to a scheduling mix-up. We began our tour 40 minutes late. We were fully informed of the situation and all ended well.
Lastly, the vehicle is a 7-passenger Mercedes van with a row of seats facing backwards. If you easily get motion sickness, try to avoid this type of vehicle at time of booking.
We had booked this transfer but they were not there on our arrival at Berlin Tegel Airport. When I rang the company they advised the transfer vehicle had broken down and they did not have another car to send us so we should get a taxi, which we did.