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The Frame was 5 stars.... DO NOT BOOK THIS TOUR. The tickets are 50 AED each which breaks down to 13 USD. The experience indicates that they drop you off and pick you up, and provide tickets.... our driver was late went to the wrong hotel, got lost, and when we finally got to the frame handed us a 100 AED note instead of tickets. The driver was so lazy he didnt even get the tickets. THEN when we were leaving, the driver asked us if we can get a cab on the way back. I was laughing because I thought this was a joke. But he was serious. I called the owner who then indicated he would send a driver to pick us up, but we opted to take a cab.... If you go yourself, you will save about 300 AED/100 USD. Do not book this through this company, go on your own
We paid almost $500 for a guided tour and our guide did not speak English. Also, it felt very shady, no tickets were given, we drove the forest tour guide home in our van, etc. Really disappointed, as we book many Viator experiences each year.
Lemur park and Geyser are quite some unique experience. Could count as some of the best places we have been in Madagascar. So if we have the choice again we will definitely do it. The local guides in Geyser was very good despite we had quite a language barrier, they tired their best to make sure we were safe and happy. La Terasse was one of the best meal we had.
Our driver only speaks very limited English, the local guide only speaks French, so we usually don't known how long we needed to walk or how's the road condition before we get off our car. We were confused about the arrangement at times as well.
La Chute de La Lilly is quite a beautiful waterfall but is not as unique, still worth spotting it as it is close to the hotel anyway. However on the evening when we visited it the weather was not quite fine, it was raining and we could hear thunder approaching even saw lighting from a distance when we almost returned. Which made walking around open rice fields, crossing a river that leads to the waterfall and walking on some slippery muddy road for almost 2 hours looked a bit unsafe. We made it without a scratch but I might not recommend you do it if you see a similar weather condition.
Overall: Would be very much better with English speaking driver, the walk are very safe if weather is fine, but expect the need to walk quite some distances.
Our guide, Serge, was so excellent! He said his English was not so good but it was. We saw so much local culture - the geysers, the waterfalls and the Lemurs Park. We also chose to eat at some local restaurants instead of the hotels. However, most importantly, Serge wanted us to be happy and satisfied. His motto was I always try to be better. What a beautiful country with hard working people.
No one came to pick me up Dhow dinner Cruise pick up. I was in the same locations as I was for the city tour and Desert Safari. The other two events were fulfilled as booked. There appears to be no number to call and and get this straightened out either.