Tour Jacobite and driver Ian very rude and acts of discrimination endured by family and I! Totally disgusting and highly unprofessional behaviour from this rude man.
This tour driver Ian made comments to us about getting a new time piece even though he was late, held us back to wait 10 mins to get into the exhibition centre and another 5 to line up because we were now last in line. Then once the tour ended, he proceeds to talk down to us saying we were late even though he was late and kept us back to last then did not let us board the bus as he was talking to other passengers on the bus so made us wait (and we were on time from the castle tour).
Had to endure his blatant rude attitude toward my family, told my husband he could not take his bag on board but didn't stop anyone else. Then we had to endure his tyrants about his marriage and how much his wedding cost for over 5 minutes! This man clearly does not know how to deal with members of the public who are of different ethicity. Classless and tasteless is the best way to describe my experience with Jacobite tours and driver Ian. Will never recommend to anyone I know!!!
The trip was absolutely stunning late August 2017. The bus departure station staff for the tour a lovely lady went out of her way to be helpful to me. Always had a smile for customers!
The bus driver took a lovely scenic route to the place where we embarked on the river cruise, and gave interesting narrations along the way. The riverboat cruise was a bit crowded at the front of the boat with people wanting photographs, while others remained inside looking through glass windows, but the views were amazing wherever you were.
When we got to Urquhart Castle, we were free to roam the castle for plenty of time if you didn't stop for long in any one place. Do a little research on the castle before you go so you can spend your time NOT reading the marker signs. One major CAUTION: the walk back up to the Castle gift shop and then further up to the bus parking area is a LONG uphill walk!! The parking lot is NOT at the gift shop, but ABOVE the gift shop! Give yourself at least the last 30 minutes to get to the gift shop, stand in line to pay, use the restrooms if needed, then to walk UPHILL to the bus in time to leave. The bus WILL LEAVE if you are not there on time! If you miss the bus, the bus or another will come by to pick you up when it comes by for another tour. I'd say skip the gift shop and pack your own snacks inside a rucksack beforehand. Spend your time enjoying the castle and not having to run uphill to the bus loading site!
We then drove through lovely village roads to the Loch Ness Information Center. I skipped the presentation and used my time for a quick browse through gift shop, visited the restroom, got a snack they serve ice cream and walked enjoyably back to the bus. If you choose the view the presentation, be aware that there may not be time for the other options without rushing. Again, the bus WILL leave if you are not there on time to board. We had one passenger left at Urquhart Castle.
Bus driver Ian was a good narrator, but was very rude to an elderly passenger who asked about the bus departure time after the driver had explained in very rapid speech beforehand. I'm not an elderly foreigner, but I had a hard time myself keeping up with those rattled instructions and I sat in the middle of the bus. The scolding the man received was uncalled for, especially in front of the other passengers and so intentionally loudly. But Ian also graciously allowed me back on the bus when my ticket was lost from my coat pocket, so that should be reported, too. SAVE YOUR TICKETS!! They will ask for you to turn them in at the end of the trip! If that was told to us, I must have missed it!
I love Viator's trips, and I really loved this one it was very WORTH the money spent!. I highly recommend it to anyone who has little time to visit Inverness as I had. I saw a LOT in a little time, and that was a good thing! Do wear good shoes for walking and keep aware of the time. If I could suggest any improvement, it would be for trams to take passengers to out-of-the-way bus departure areas.
The tour was nicely done. The tour driver Ian, was very entertaining and knowledgeable about the area around Inverness and Loch Ness. The weather cooperated and we had a mildly windy day with no rain for the 30 minute cruise down the lake. The walk about at Urqhart Castle was very enjoyable. The preservation of the castle ruins is well done and the site is immaculate. I would recommend however that the tour be given a bit more time at the Castle. The Loch Ness Center was informative, and mildly interesting, but really could use some updating.. some of the visual effects and audio are badly in need of modernization. Perhaps Jacobite might consider offering just the boat trip and castle stop as an alternative in the same time frame.
Boat ride was fine. When we got to the castle we had to make achoice. Not a lot of time allotted. See the movie at the visitor center and get something to eat there was no official lunch stop OR explore the castle. There was not enough time to do both. I found the castle fascinating. Only got to see about a third of it. Also in the allotted time was a walk up to the bus parking area. In no Dwight I wish I would have known that city busses run there regularly. I would have done than so I could have as much time as I wanted. Won't book anything like this again!
The bus ride was very nice comfortable and scenic. The driver/guide was entertaining and informative. The boat ride on Loch Ness was very pleasant. Urquhart Castle is very beautiful and was nice to see from the water. Loch Ness Centre and Exhibition was horrible and a complete waste of time. The plus side of the tour is not worrying about transportation but just enjoying the view with informative commentary. The down side was there were at least three bus loads of people boarding the boat and let ashore to walk the castle for an hour. There were a lot of people. At the end of the hour as everyone got on their buses you could see there were only like 10 people walking around the castle site. Again, Loch Ness Centre and Exhibition was horrible. My main objective was to ride on Loch Ness and that was very enjoyable.
Very entertaining bus driver whose name I have forgotten already even though he said to remember him and say how good he was. Anyway apart from the cold wind and overcast day in the middle of summer the boat trip was informative and the beauty surrounds were fab. The castle remains were fascinating along with the story telling guide if you had time enough to sit around and listen but time was limited for those of us who like to read and climb everything. The Loch Ness center was good as well. Well worth the four hours.