Wouldn't use this company
Auschwitz-Birkenau Guided Tour from Krakow | jul 2019
So my overall review is not based on Auschwitz itself or the lady that was our guide there, but more on the person that picked my group up in Krakow.
First the positives: The tour agency was good with communication up until the date of the tour. The lady guide at Auschwitz that took us around was amazing! It was an experience (although heavy) I would recommend to do if you are in the area.
Negatives: From the moment I showed up the driver had an attitude. He was rude, and acted like he didn't want to be there. Other than telling us there was going to be a video and a short brief on how the day was going to go (which no one in the back could hear), he said nothing the entire trip over or back. Once we got to the first stop, we had a 10 minute break for which to use the bathroom, grab a snack, etc... At no point did he preface that if we bought a coffee/drink that we wouldn't be able to take it with us, so half the group bought drinks and either had to dump it out or chug it because we had to get going on our guided tour. The only time he (the driver) seemed mildly friendly was when he passed out water and a snack mid-day. Once we got back to Krakow and walked off the bus he didn't bother saying "bye", "thank you", or anything. Maybe he was having a bad day, I don't know but based off my experience I don't recommend this particular Auschwitz tour. Lastly, the Viator description of this tour says it's limited to 10 people or less. There were almost twice that. I don't know if it is a Viator misprint or the local tour company. ...Meer lezen