I was the only passenger on an early morning shared airport transfer. The driver was courteous, friendly, and helpful. He pointed out city sights along the way and provided me with a city map. A great way to begin a vacation!
The instructions said someone would be waiting for me with a sign with my name on it when we entered the airport lobby after leaving customs. No one was there. After about 15 minutes, I called the number on the instructions. The woman on the phone said she would send someone to find us. A guy showed up with a sign with my name on it about 15 minutes later and took us to see a woman who said my name was not on her list. She made a copy of my Viator certificate and called until around she found someone who would come and pick us up about 15 minutes later. So, we ended up leaving the airport about an hour after calling them.
HORRIBLE EXPERIENCE - WAITED ALMOST 3 HOURS at the airport.
After purchasing the airport transfer, I received email instructions stating that someone would be waiting for me at the arrivals holding a sign with my name. I got to the area and no one was there holding a sign with my name. I stood there for 30 minutes scanning each and every name, nothing! There was no cell phone signal at the airport so I couldn't even call the company, total hopelessness. After over an hour, I somehow managed to contact my family back home via Whatsapp and asked them to call the company. After 20 minutes, this blond ukranian girl shows up, unapologetic and rude. I complained that I have been waiting for over an hour and no one was holding any sign with my name. Her answer: well, you will wait more because we are waiting for more people. The entire ordeal lasted almost 3 hours. I was already sick from my flight and this situation was the low point of my trip. I had planned on booking them for the transfer back to the airport, but I definitely did not.