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Clearly a step above other operators. John was a fantastic guide and the service from start to finish made the tour relaxing and enjoyable. We saw other tour groups in the area and none used headphones to help hear the guide - this would have been a difficult tour without the headphones given the noise of the busy streets. It allowed us to take in the information and the humor while also keeping an eye on the surroundings.
I can't say enough good things about John, the tour guide. We were on the Underground train when it broke down. Lucky for us, the train broke down at an underground station. We got off and ran outside looking for a taxi. Finally, after 10 minutes looking, we found a taxi. However, it was already after the 15 minute early check-in and we had 5 minutes before the tour started. We arrived at Trafalgar Square and ran up to the first tour bus we could find and asked for directions to the check-in area. As we were asking for directions, a gentleman, John, approached us with his tour, as they were trying to board the bus. He asked if there was anything he could do and I explained the situation. He asked if we minded waiting for a moment while he boarded his tour onto the bus and we obliged. While his tour was boarding, he approached us again and asked how he could help. He asked us what tour we were looking for and we told him, we were late for our Jack the Ripper Tour. He asked us our names and it just so happened, HE was our tour guide. He told us not to worry and that he would take care of everything and we could just board the bus for our tour. We were so elated!!!
The tour started online. John was full of so much knowledge regarding all things, Jack the Ripper and White Chapel. He was funny and gave in depth accounts of the horrors that occurred during this period. An added bonus was that he took us to a local Fish and Chips place Poppie's for the best fish and chips we, or anyone in our tour, have had. Also, this was INCLUDED in the price of the tour no other tours offer this on their tours. It was a nice reprieve halfway through our tour. I have already told many friends and colleagues about this amazing tour and John's profound knowledge regarding Jack the Ripper.
This was a gift to my niece, as she is a huge fan of gothic things, Jack the Ripper, ghosts, etc. and she is still talking about how amazing this tour was for her. Thank you John and Mo for such a great experience!!!
We were very disappointed in this trip after reading the reviews. We found our guide John to be brusque and the tour felt rushed. There were many times we couldnt hear him when he was talking and then he rushed off to the next spot leaving a trail of bemused tourists. One tourist actually left the tour halfway through, he was clearly that unimpressed! We were collected from our hotel, the Strand Palace to begin the tour. The tour began immediately with John pointing out the supposedly haunted Drury Lane theatre from a side view on the coach. We could barely see it. Everywhere we went we were given a blurted out explanation of where we were, but as mentioned previously without a microphone it was nigh on impossible to hear John if we werent stood right next to him. It was very frustrating. The fish and chip stop was unnecessary and didnt justify the time taken out of the tour in my opinion, although it was very tasty. If this is the reason for the tour being much more expensive than others on offer, I would suggest to lose the snack and get on with the tour. At one point John grunted Wheres my driver? when the coach wasnt parked up where he expected it to be. At the end of our tour we were expecting to be dropped off at The Strand Palace but instead we were dropped off a short walk away. We felt very much that we were being disposed of as quickly as possible. Based on our experience from which I have very little memory of the actual talks, I can not recommend this trip.
We couldn't wait to go on this tour but that got spoiled quickly as our tour guide was extremely rude. His name was John. My son was a little motion sick from the bus ride and the tour guide basically kicked us off the tour in the middle of England and told us he couldn't let my son back on the bus if he was motion sick because the passenger wouldn't like it. I luckily found an Uber to get us back to our hotel. DONT BOOK THIS TOUR.
Our tour guide John was great. He is a very good storyteller and made the whole tour alive.
However, I selected this tour rather of other Jack the Ripper tour at lower price is because the haunted theater at Drury Lane is included.
On that night, we only got to hear the story from the tour guide instead of seeing the theater ourselves. Only the theater location was pointed out from our coach which was located at the back of the building we passed by. I expected more about this theater from the tour.