I booked this service for my daughter and her boyfriend. About a minute after the van, Supershuttle, dropped them off at the hotel, my daughters boyfriend realized that he left his sunglasses on the dashboard. They were the last passengers dropped off. He called the main phone number to see if he could get the number of the van driver so they could come back. The company said to fill out an on line lost item claim form which he did immediately. He received a response that nothing had been turned in. I would not use Supershuttle again.
I wouldn't recommend taking this service ! The supervisor from Super-shuttle was rude and threaten me when I commented on how unorganised their service was. We waited for nearly 2.5 hours before they gave us a yellow cab voucher and asked us to catch a cab to our hotel instead. Please do not waste time and money on this lousy shuttle service provider !
This was the second time we have used Super Shuttle and I will never book them again. The driver decided when he got to Anaheim that he would take us to some random hotel that we were not booked into and when we told him it was not our hotel got very huffy. Once we arrived at the correct hotel he decided that it was better to park hanging over the road and also unloaded our luggage on the road rather than not he foot path to the side, I will never use them again and would not recommend that anyone else does either, plenty of other reliable services available.