The tour guide, Santiago, was great! I was nervous as I hadn't been on a segway before. He was very perceptive and spent a little extra time making sure I got the hang of it and felt more comfortable as the tour went on. Our tour had 6 people. We were given helmets to wear, were introduced to each other, and given a brief training before heading out on the road. They don't give you a complimentary bottle of water, but it is available for sale at the starting location. I should have brought one with me. It was really hot and humid that day. We toured Miami Beach for a full 2 hours after the training. We went all over the art deco area. We stopped on our segways frequently so Santiago could tell us about the history of a building, an area, or people who had built or frequented an area. He was very knowledgeable. We also stopped and parked the segways a few times, which felt really good on my feet. We walked into a part of a park by a beach where segways aren't allowed, stopped by a walk up snack and coffee shop, and stopped by Miami Beach Botanical Garden where we could use the restroom. There were several opportunities to take pictures. Santiago even recommended a great Cuban restaurant near our hotel for dinner. I would definitely do this again.