Be very aware of this tour. The description makes it sound like one tour guide is with you throughout the 3 days and they are not. Gray Line I Love Rome by Carrani Tours is the tour provider and I have to say it is the luck of the draw as to who you get for your guides throughout the 3 days. Depending where you stay we were in Rome you are picked up by the first guide our guide was Antonella, very eary 6:45am, who travels with you from Rome to Florence via the train. Dropped us off at our hotel then thats it. They are gone to leave you on your own. You are given a list for the next 3 days activities and where to meet. You need to get to these meeting points on your own.
We stayed at then Hotel De La Ville. It was in a wonderful area of Florence, very nice room and free breakfast. The posted itinerary changed and the trip to Pisa was the first day. So we needed to get ourselves to the bus station asap where you join another tour group of about 25 to 30 people total. Once at Pisa, you are handed off to another local tour guide who walks you thru the grounds.
So for us the first day was very long...train ride, then bus ride. Alot of traveling, very little site seeing.
The second day was the local Florence tour. Meeting place was the train station. Again you join an already established tour group. This was about 15-18 people. Stefano was our guide but he basically just walked us over to another guide, Favio. Favio was fantastic! His wealth of knowledge was amazing. Not only was he our guide for the city but also the Ufizi Gallery. He was the highlight of the entire 3 days. Lunch was at a local restaurant...nothing special.
The last day is basically on your own. We elected to stay an extra day. They did work with us to adjust our train ticket back to Rome.
So my main issue with this tour is that, in my opinion, you are given the impression that you are a single tour group with the same guide for the 3 days. When this is not the case. If you expect to be hand held on this tour do not book. If you dont mind some work on your own then you will be fine here.
Reading other reviews it appears some people had really good guides...others not so much. Honestly the guides can make or break the tour experience.
We were put on the wrong bus heading to 3 day Naples tour. Put on a bus with 1 day Florence tour and put on train. Had 1 hr guided tour. Never taken to Hotel and had to find own way there. Never received tour itinerary even though we had went to Carrini tour office in rome 3 times before departure day, until we found and arrived at hotel. Hotel had a king size bed when we asked for two separate beds. Had to leave so they could separate king size bed into two twin beds. Hotel area was very noisy until 1.30 am (located above several bar/cafes) and then again 7:00 am. Paid alot for something that I could have done myself, since the guided tours were only for about 3 hrs (1 in florence in 2 in Pisa),ie: make my own hotel reservations in Florence, and paid for my own guided tours in florence and Pisa. There are people everywhere offering guided tours in Italy. Spent most of the 3 days on my own and last day itinary said to meet between 5-5:15 pm. Arrived at 430 pm and was almost left behind. Driver did come back and told me that he was told to pick us up at 430. Communication was the worst I have ever seen. Apparently me and my friend were the only ones that had scheduled the 3 day Florence/Pisa tour in English and they were not prepared for us. Paid to much for what was received. Could have all been done on my own much cheaper. Not worth half what I paid (about $560 per person (sharing a room). Recommend you plan this trip on your own.
Valentina brought us to Florence. She was not as good as the other guides I had on my other trips. I wish there was more explanation about Florence. The local guide that brought us from Florence to Pisa and also the local guide at Pisa are very good. Recommend this trip, and if possible, stay longer.
I traveled with my 80 year old mum to Florence and Pisa from Rome. The trip was very good, the guides were very clear and kind. The whole trip was perfect, on the first day the food in the restaurant was very good as well. I would have rated the trip as 5 stars, because everything was very good, however there was a lack of comunication when we arrived the hotel in florence, I did not know where to take the coach to go to Pisa the next day and nobody knew at the hotel, eventhough the guide told me that I was going to get my itinerary at the hotel. So I had to call Viator to get the information. Then when we came back from Pisa, I had to call again to know where to go the next day to go back to Rome. I would suggest that Viator should have prepared an itinerary and hand it to me on the first day, so I would know exactly what to do without stressing.