Our guide Mimoru is very nice.I don't know if it was written somewhere when I bought the tickets and just missed it but, I was surprise that we got to try Takoyaki not a fan at one of the restaurants, had a glass of whatever drink we like, I had hot Sake at one of the small local bars and it's included in the price that we paid. I also think that as nice as it was knowing where and what the building are around Shinjuku, I was hoping to have seen more of the hole in the wall eateries and also to have sat and ate Yakitori or Ramen with the locals. That should be the main part of the tour instead of towards the end.... if felt like a footnote.
Great tour, the guide was brilliant. He knew his stuff and we saw loads. We started late due to people not turning up on time, which was not the guide's fault but inconvenienced the rest of us - if you book, do us all the courtesy of punctuality or let the company know if you're not coming!
We packed loads in but it was a tiny bit rushed. I'd have preferred to have a longer tour without the racing around. Not suitable for people with mobility issues.
I'd really recommend this tour for anyone wanting a really good overview of Shinjuku - then go back and explore in a more leisurely fashion on your own. Well worth it.
Our guide was a delightful woman who was given an impossible task of running this tour. The meeting place was so far from what was being shown that it seemed goofy to meet there.... the evening walk was so rushed and quite frankly... we just didn't see anything. The food stop was extremely a poor choice as it just wasn't good. Again... this review is no reflection on the guide... she was great, filled with knowledge and energy.... but the tour content itself.... not good....
You could not hear the tour guide, she did not use a head set like most tours were doing. All we did was walk through department stores and get some history on that. With all the noise I found I did not learn very much. We did stop in at a bar in a red light area - a bit sketchy but it was interesting. And we stopped in at a vendor for some food. My daughter went back later on with a few friends to the bar area so that gave her an idea of where to spend her evening. Not overall an impressive tour, had a lot better from this tour company.
Our tour was the worst tour we have taken using Viator. The tour guide had very minimal knowledge of the areas we were touring and could not answer basic questions. In addition, she had notes that she was referring to at each stopping point on the tour. Furthermore, she wanted to take her own picture and got lost. The tour could have been good but the tour guide was incompetent. The areas covered during the tour had lots of opportunities to educate the attendees but the tour guide completely failed. I have not provided reviews in the past as most all the tours we have taken with Viator the tour guide did a good job but this tour guide was completely incompetent.