Dear Charm, thanks for taking the time to let us know how to further improve our activity. We will get back to the provider about your feeling regarding the thermal suits and staff. We are glad you enjoyed the lunch! We are also sorry about your feeling regarding the fact of driving behind some unexperienced customers. The provider does not require experience to the customers, as long as they are fit enough to drive and hold a valid driving license. However, we take your remark as an opportunity to think maybe of how this could be solved! Thanks!