We are deeply sorry to hear about the unfortunate incident that occurred during your Full Day Combo: Vatican and Colosseum Skip the Line Guided Tour, and we offer our sincere condolences for what happened to your niece. Your feedback is important to us, and we apologize for any inconvenience or discomfort you may have experienced during the tour.
We understand that the delayed start and rushed pace due to the closing time of the Sistine Chapel on a busy day may have impacted your experience. We take this feedback seriously and will address it with our tour guides to ensure that our guests have ample time to enjoy the attractions at their own pace while also prioritizing safety.
We appreciate your reminder to our guests to prioritize their safety and take their time during the tour. The well-being of our guests is our top priority, and we will continue to emphasize this to our tour guides and staff.
Please know that we are committed to providing excellent service and experiences to our customers, and we will take your feedback into consideration for future improvements. We apologize for any inconvenience caused and hope that your niece has fully recovered.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.