Skip the line was a blatant lie; We had to wait an hour and a half to get into the Van Gogh Museum on a special line for "skip the line" while people with no tickets got in before us, and inside we had to wait on line with them to exchange these viator tickets for actual tickets.
Nowhere was it stated that there are 2 levels of museums. Both the Van Gogh and the Rijksmuseum required tulip level, but the 2 museum city pass gave 1 tulip and one windmill level. The Rijksmuseum wouldn't even give a discount with the card. The insolent people we spoke with there said "You should have read the booklet", but we only received the booklet after we picked up the Holland pass.
Of course, extra time was spent finding a place to pick up the pass. When we tried to use the card for free public transportation, the driver said it was useless.
We also booked a pizza canal cruise. When we got to the pier listed, there was no pier there. We spent an hour trying to find the tour.
Note from Viator
Thank you for your feedback! We're sorry to hear that this tour did not live up to your expectations. We wanted to write and address some of the issues you brought up in your review.
Unfortunately, we're not always able to guarantee that general admission lines are going to be very long on the days that you attend your tour. With Skip the Line access, that can always be a gamble - some days it will be very long, and some days it will be very short.
There is a selection process for the museums and attractions you can visit, based on the level of pass you purchase, and the options available at the time. Please see our "What you can expect" section for complete details - unfortunately, there's too much information there to paste here.
We hope this information helps you, and future travelers in selecting the tour that is best for you and your travels.
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