El Escorial Monastery and Valley of the Fallen tour in the morning was excellent! Tour guide was terrific, knowledgeable and easy to understand. However, the Illuminations Madrid tour in the evening was a big disappointment. Firstly, it started at 7:45pm when it was still bright and sunny outside. We asked at the tour counter if the tour was going to start later and were told “no” and that this tour is more for the winter when days are shorter. We had already taken the Madrid Sightseeing tour and so ended up getting the same tour twice which was a complete waste of our time and money (there were five in our group). In total there were 8 other people on the bus and they too were all disappointed as we didn't get to see Madrid all lit up. Secondly, the tour guide was rubbish. None of us understood her. She spoke extremely fast. At the midway stop, we asked the others if they could understand her and they all were very unhappy and said no – one couple who spoke Spanish fluently had hard time understanding her. English was very very poor. Very disappointing! They should have either move this tour to a later time or not book it during summer months.
This tour was great. Our three kids enjoyed very much. The guide spoke English very well and was very friendly. My kids rated her the best out of the five tour guides we had had. She was excellent! Highly recommend this tour and guide.
This tour was alright. Good views. The guide spoke English well and was friendly but not as experienced. She didn't clearly explain where to meet after free time or that it was free time. We couldn't find her and so had to ask the others who were also confused. Luckly, we knew where the bus was the time we had to be there.
Wow excellent Tour! It was the first of five tours we had lined up for us (2 adults and 3 children) and our faviolurite. All five of us loved it. I think our guide had alot to do with the experience...she was fluent in English, very knowledgeable, experienced and friendly. We throughly enjoyed it.
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