I used Viator for the first time last month for transfer services between the airport and hotel in Rome. In the past we've used a famous world-wide service with whom we'd always been happy but was intrigued at the much lower fares. Based on that we had lowered our expectation of both the physical product as well as the service. We couldn't have been more pleasantly surprised. In both incidences we had a new, sparking clean Mercedes and our drivers were well dressed and mannered. Oh, and they were precisely on time. Very professional. We're hooked.
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