Patricia R

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Patricia R

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Jun062014

Tour/Activity

Skip the Line: Vatican Museums Walking Tour including Sistine Chapel, Raphael's Rooms and St Peter's

Rome, Italy

My Rating
5 star rating: Highly Recommended

My Review

First, Igor was wonderful.
At the beginning of the tour, one of the Viator on-site managers announced that the Basilica would be closed. What a disappointment! The manager suggested we contact Viator for a refund and distributed a brochure with the needed information. I thought to myself, "I am in vacation mode and I hope I remember to this." There was no need! I received an email confirming the process and viola the money was returned to my Master Card. Now that is customer service. Thank you Viator. Can't wait for my next tour.

Sep182013

Tour/Activity

Private Tour: Black Taxi Tour of London

London, United Kingdom

My Rating
5 star rating: Highly Recommended

My Review

Excellent experience. Could not have been better. Driver was knowledgable, accommodating, polite, and kindly answered my unending stream of questions.

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