Excursão privada de 4 horas como um local em Buenos Aires

Dear Mr. and Mrs. Maslanka We are very distressed by your loss and we are really sorry. Two days after your tour we received a message telling that the driver stole you the following: The items were; 1 gold bracelet lobster claw closure, 1 gold + platinum twisted style bracelet 1 gold blue sapphire + diamond bracelet, 1 gold ring square blue sapphire surrounded by diamond baguettes 1 blue sapphire ring -style shaped like pyramid 10 sapphires. At first I thought it was some kind of bad joke made by some hacker and referred the matter to the company. But now I see your review and it is something very serious and I need to clarify some points: 1. If you enter the country with that amount in jewelry you must declare them at customs when you enter and when you leave the country, showing them to the customs officer, otherwise you may be suspected of money laundering, obviously this was not done because otherwise you would have discovered the loss before leaving the country and not two days after. 2. If you bring that amount of jewelry or values you must tell us beforehand and we would take the necessary measures such as hiring a security guard or canceling the tour taking you directly to the airport, because it is a big risk (and a crazy idea) to drive for four hours by the city with such jewels in the car. In 20 years working in tourism, I have seen many strange things (from passengers pretending to be disabled people to avoid forming a line or paying tickets to a museum to simulated robberies to collect insurance). Also when you meet the tour guide she saw that Mr. Maslanka had a Rolex and immediately she advised him to keep it in his pocket and don’t show it, even the places we visit are safe we always try to avoid dangerous situations. 3. Unfortunately, in our airport there are great security deficiencies, please search google for information about "abrevalijas en el Aeropuerto de Ezeiza” (suitcases-openers at Ezeiza Airport), there are news and videos about criminal organizations working at the airport that you won`t believe. 4. About your accusation about our guide Mirta and especially about driver Alberto, both are adult people, they are 65 years old, they have been working in tourism for 30 years in this company and in many others and there was never any complaint about them. Alberto is a very well-known driver loved but everyone in this small community of tour guides and drivers in Buenos Aires. It is difficult to believe that somebody who has been honest and responsible during all his life suddenly becomes in a thieve. They feel so bad about this shadow over them 5. In Buenos Aires the professional drivers has to renovate the license every year and they have to provide information as to their background, as far as their criminal record .(“Certificado de antecedents penales”) and if there is any suspicion about them, the government does not renew their license. 6. We suggest you to ask the recorded of the security cameras to the airport and to the airline 7. You are accusing us of a very serious crime without presenting any evidence, causing us harm in our good name and in our work, and in Argentina this is illegal and is a cause of lawsuits. For all this, please, we kindly invite you to take your comment out of TripAdvisor. 8. Finally, I repeat we are very sorry about your loss, and I hope it is only a mistake and they are still hidden in any suitcase (please, check it again, inside the shoes, in hidden pockets, etc). Kind regards, Andres