They picked us up just 10min later but It was ok, Jorge our guide was excellent!!! He simple amazing, he knows a lot about it and was funny and kind with everybody. At the end they have coold beers and water inside the bus and they were very kind all way back to our hotel.
Picked up at 8AM from hotel lobby. Got the tour of Tulum and free time until 1PM as expected. Tulum was beautiful and the beach was really nice. We expected to get back to the hotel by 2PM but since we left at 1PM, we ended up getting back at 3PM. The bus broke down on the side of the road during the drive back but the tour guides handled it well and a backup bus came for us around 15 minutes after.
They were a half hour late picking us up from our resort and we were given an extra hour of free time which was not needed. We originally thought we would be back by 11:30am or 12 noon at the latest to our resort based on the timeline listed in the tour but we didn't get back until 2pm! We had other things planned that had to be cancelled because of this so we weren't very happy about it. However, Tulum was beautiful and our tour director was very informative and entertaining and even shared cookies with us that his grandmother made which was a nice touch. Had the time of the tour not grossly exceeded what was advertised I would have given this a 5 but since the main reason I chose this tour was because of the time frame, I've given it a 3.
The tour guide was excellent and very entertaining, but didn't tell us much beyond anything we could have read on signs or looked up on wikipedia. The tour itself lasted maybe 20-30 minutes with the rest of the time to ourselves.
Giving 1 star due to scheduling/time issues.
The description for this tour states a 4-5 hour commitment. Had we not taken a taxi home it would have been an 8 hour trip double what they stated.
Tulum is 45-50 minutes away from our resort via taxi, but it took 2.5 hours for them to get us there.
That's partly because they were 45 minutes late we were supposed to be picked up at 7am, partly because they picked up other guests, and partly because they changed vehicles halfway there.
They told us to return to the bus at 12:30, at which point I anticipate it would have taken another 2-3 hours to get everyone home.
Completely unacceptable, in my opinion. If you know this going into it and are ok with it, then great, but we had made other plans for the day and had we not taken a taxi home, we would have missed them.
Tulum is amazing and you should go, but take a taxi there and back - should be 45-50 USD each way. Add to that the entrance fee and it would cost 2 people the same as this tour, but only take 3-4 hours out of your day.