Pre booked in England giving flight details and destination.Arrived at terminal 5 Chicago nobody in kiosk, no transport waited 15 minutes had to phone numbers on kiosk which incurred a 5.00 cost as phoning on mobile
Said send car be there in 10 minutes no show , called again said car be there in 10 minutes no show called again twice finally after 1 hour car showed , then had to go via terminal 1 for further pick ups
From home in London to Chicago 12 hours from Chicago airport to downtown 2 hours and great stress. Worst transfer experience ever as a well travelled single female .
Would advise international visitors coming in to terminal 5 to use another form of transfer
Very good - booked this Airport Transfer on the way back - It was waiting for me 15 minutes before time which was great as traffic was very busy towards the airport will definitely use again when in Chicago