I was very disappointed with our accommodations in Killarney, not that the B and B wasn't adequate, but we were told that first morning before boarding the train that we would be staying at a Hotel. Then just before we got to Killarney another chaperone told us that we would be at a B and B. I questioned it since we had been told differently. She said she would check about changing us but it was probably too late. She made a phone call and said it was too late however, another couple a few rows behind us told her they wanted a refund and a ride back to Dublin if they had to stay at a B and B. She made some phone calls and changed them to the very nice Hotel. She then came back to us and one other lady and said oh your B and B has been changed to a different one. Now if it was too late to make a change, how and why did she change us to a different one. The lady who owned the B and B we were sent to said she really wasn't even open yet but they had called her and asked if she would take us. We had to drag our luggage upstairs. When we went downtown we saw the very nice hotel that everyone else was staying in. The chaperone told us we got the B and B because we had not booked direct with the tour company. I thought Viator was the tour company. This is very misleading.
We loved this trip. Our guides were continually checking on our needs and travelled on the trains with us at all times. I would definitely suggest this as an awesome tour. We stayed in the bed and breakfast which was a four star beautiful guest house and was within walking distance to Killarney.
I'll start with the positive. The train was clean and on time. The tours covered lots of places of interests. The local tour that Railtours engaged in Killarney was well organised. The accommodation (I opted for B and B) was excellent. The negative part of this was that the Railtours itself seemed to be dis-organised. There was no introduction at the station so people were confused on what/where/who to do/follow. The tour guides from Railtours didn't introduce themself and let us know what the plans were. We found out by asking other tour participants. It's probably worth mentioning by the Railtour staff at the station that each has their own individual itinerary based on the type of tour that they chose. Luckily the tour participants had great sense of humour so we were just happy to tag along.
Not great. It is not an organized tour as one would think it is, with a tour guide with you at all times. You are left to your own to take trains with transfers to and from Dublin. The Dingle portion of the trip was canceled because they did not get enough people, which left us to scramble for an additional night at a hotel in Dublin at the last minute. It was just a poorly organized tour.