I am very sorry that his experience has been so depressing, especially regarding one of the most wonderful tours of Calafate.
Regarding the comments of our clients, I invite you to enter this same website within the next two months, in which the comments of our passengers who acquired this tour for this season 2021/2022 will be reflected.
We are grateful that you have chosen us to buy your tour online, surely you made the decision when you noticed that Azul Latina has the lowest online rate of all the other online agencies and best comments.
I understand your desperation to notice that once at the destination the tour has 10% less than the value paid online, the situation that you are unaware of, in which we are happy to inform you, is that the availability once at the destination is very scarce and normally Passengers do not get a place unless they can purchase their place 15 days in advance. Risk that our passengers are not willing to take
Being the best and most requested tour in Calafate, Azul Latina pre-buy the places for all of you and in this way ensure the availability of all passengers who request this excursion.
Azul Latina works to provide the best service and immediate attention, for this reason we have personnel in charge to be in permanent contact with our passengers and expeditiously attend to any eventuality that our passengers may have.
Please bear in mind that there may be a change in the itinerary with respect to the pick up time, for this reason the agency will send you the new pick up time two days before the service (in the event of a modification).
I'm sorry you had your cell phone turned off for two days, otherwise you wouldn't have had to wait in the lobby. In any case, I apologize for the time modification, these eventualities can happen in the glaciers due to weather conditions that exceed our management.
In any case, in the face of these eventualities, remember that alway you will have a minimum of two days prior to the tour where the agency will communicate with the passengers to inform them of any change in their itinerary.
The Transfers with which we operate are modern and with capacity for small groups of people, but even so it can happen that they have a delay of 5 to 7 minutes.
Regarding the language, the guides speak perfectly English / Portuguese / French and Spanish, it is the first time in 7 years that a passenger feels excluded, especially when English is the language most used by the guides on these tours.
I wish you have a great homecoming and that you have been able to enjoy the wonderful glaciers despite your extreme anger before starting the tour.