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It's not a great tour - both the travel agency and the place itself. First off, sitting in a car for 7 hours to visit Pamukkale isn't worth it. I went ahead despite knowing the long journey because relatives who went several years back raved about the place. But we were highly disappointed because Pamukkale now looks nothing like what it's advertised. The pool is depleted thanks to lack of hot spring water flowing into the area. What you end up seeing is a whole lot of white surfaces from the dried up calcium and very little blue pools. Looks like the place wasn't well preserved, which is a real shame since the area relies on tourism for its state/provincial income. It's a matter of time before the entire area dries up and what we are left with is just white surfaces, which isn't impressive at all in real life. I can go to any snowy mountain for the same view, only difference is one is snow, the other is dried calcium. So driving that far isn't worth our time.
Second issue is this travel agency, Neon Tours. The guide they hired, Ismael, isn't up to par at all. I get it based off other reviewers that the guide can be quiet in the 3 hour car ride and that's fine by us. But when we get to Pamukkale and Hierapolis, he should make more effort on his end, as a tour guide to offer a thorough information about the place. Why is Hierapolis and Pamukkale such an important place considering it's in the middle of nowhere? We had to probe him for such information and kept asking him questions about the area itself.
That said, all he was interested in was to hurry back to Izmir because he was concerned with the evening traffic. We lost track of time while walking on the cotton castle and he wasn't too happy when we got back. To top it off, for lunch he ordered us really cheap food that cost no more than 10 lira for the two of us which basically consists of bread and eggs. Meanwhile, he ordered meat for himself and the driver. We asked for meat skewers since there's only so much bread we can take and were given two pathetic chicken skewers. We highly doubt our lunch allowance by the travel agency would pale in comparison to what the tour guide get to order for himself. Obviously when he asked us if we wanted to join his tour to Ephesus the next day, our answer was a firm no. I'd highly recommend others to just skip Pamukkale and forget about taking a tour with this travel agent to the Izmir, Ephesus and Pamukkale area if their pre-arranged guide is Ismael.
We me and my 2 daughters did Pamukkale and Hierapolis trip on Jan 2, 2017. We booked the trip via Viator and did it with Neon tour.
We picked up from the hotel by the driver only and the tour guide would be picked up about an hour later on the way to Pamukkale.
We booked this trip in group tour but actually we got it as private tour. Just 3 of us on this trip. We spent the journey in silence. No information at all from the tour guide along the 4 hours journey.
When arrived Pamukkale, he gave us about 10 minutes of roughly information that actually we can read it from the internet and then giving us free time for 2 hours to spend at the site by ourself. No explanation at all about the ruins while we saw other groups were guided and explained by their tour guide in every site.
Journey back was spent in silence and the tour guide dropped off in the middle of the journey as well.
We thought that rented a car more cheaper to do this trip instead of paying the price we did.
Really disappointed and was not worth any penny at all
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