We thought it wouldn't happen to us!
Andalusian Highlights: 5-Night Guided Tour from Madrid | out 2019
After reading some of the negative reviews about Viator's Andalusian Highlights 5-night tour, and after researching several other tour companies, we opted to think "that won't happen to us" and we booked the tour through Viator.
Viator is a tour aggregator therefore they contracted with a company in Spain for this tour called VPT or Web Tour Spain, S.L.
Cities covered were great. Sites visited were also great. Perfect for 5 nights. Bus was clean and modern. Local tour guides at the sites contracted by VPT were also very good. Hotels were excellent, definitely 4-star. Food was also good.
English speaking? Hardly, there were only three English speakers on the tour? Not VPT's fault? Well, they moved all the other English speaking tourists to another bus. Our tour guide was not interested in the trip and said so. Most of the travelers were from South America and were not happy and let the guide know it. He had a lot to contend with as MANY of the travelers were quite rude. Not VPT's fault, but they were rude because they felt they had been cheated. Again, the tour guide's attitude reflected that he didn't want to be there.
Worse yet; upon the start of the tour we were informed by VPT that our tickets had been canceled by Viator. We purchased 3, and only two had been cancelled ??? They made us pay again, this time $400 more. Before the tour we had attempted to clarify some of the sites to be visited and what tickets are included. BE CAREFUL, things like the Alhambra in Grenada are stated on-line and in the brochure as "tickets optional". Well, after calling to Spain and spending $30 for the call and understanding that tickets were included or would be included at a price...they were not. Do not believe what you read, you do not go inside, which was comments made in previous reviews, thus our call because the advertisement made it sound like tickets would be optional.
Our experience with the Viator call center was challenging. Language was an issue. The call center is in the Philippines and trying to reserve two rooms for a total of three people (a double for two and a single for one) was incredibly difficult. We knew we'd pay more but just making that reservation was almost impossible.
Last but not least, "who" cancelled our trip? Naturally neither company would admit who and we were refunded only the original $1,700 and not the $2,100 we had to pay on the bus!
Read carefully and ask lots of questions!Leia mais