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I was picked up at allotted time and brought to the ferry terminal on time.My problems only arised at the Helsinki side when I went to look for tour bus,nobody knew anything.So I had to make my own way to the city and amuse myself,.Very disappointed again With Viator and the lack of information.nobody told me where to get bus and when I asked drivers outside terminal they knew nothing To be honest it would be cheaper to book the ferry yourself and do your own thing.After this second disaster tour in Estonia,that is my last time ever using Viator.Angry,disappointed Brian from Ireland
In general, I am a person that takes as many day trips as possible because it is a good way to get to know a different country/city in a very short time. Of course, this was not the exception. in theory, the trip is good, but is very self-done, so there is really no guide or you feel pretty much on your own. The company picks you and drops you in the harbor to do the check-in at the ferry counter. That is Ok, but when we got to Helsinki, it was raining and we waited for the supposed bus that never arrived. We went to the touristic office and they told us that the map was tricky and that is why we missed where the tour bus had stopped. Because it was Saturday and in May, there was another bus at 1pm and the people there were kind enough to change our tickets. Additionally we had 8 hours of free time, which would be fine in any other circumstance, but it was raining a lot so really there was not much we could do but wait in restaurants for time to go by. we returned to Tallin at 11.55pm and there was nobody waiting for us to take us to the Hotel... that was something that at that moment after being so tired would have been a plus. Net, if I had booked the ferry and a hop on-hop off on my own, it would have been less expensive and I would have been aware that I would have to do everything myself, but in the end, I think it is worth visiting Helsinki, even on your own!
Prior to taking this trip I read several reviews noting that people weren't able to contact the tour provider in advance and/or didn't get an information packet with the trip details at their hotel. I can report that I was able to contact the tour provider at the phone number provided by Viator in advance of my tour, and was able to get the trip details from them over the phone. Then as promised, when I arrived at my hotel, there was an info packet at the front desk from the tour provider containing the vouchers for the ferry and the bus tour as well as hand-annotated maps. And, the car to take me to the ferry terminal was waiting for me right outside my hotel at 0645 as scheduled. So, I can report I had absolutely no issues with the tour provider at all and that the tour was in fact quite well organized. Note, it is a bit of a hustle to get from the ferry terminal (arriving at about 1040) to the tour bus for the 1100 tour departure. So, walk fast or take a taxi. Helsinki is quite a bit more expensive than Tallinn so don't plan to do much shopping there, but DO try local delicacies like reindeer with lingonberries and mashed potatoes!!!!
This tour was one of the best highlights of our holiday in Tallinn. We found the package with all the details as promised at our hotel's desk a day before. The driver was exactly on time to take us to the harbour and the trip to Helsinki on the Viking was excellent, however the ship arrived a few minutes late (10 minutes) which meant that we had to rush and take a taxi to be on time for the city tour. The tour around Helsinki was very informative and comprehensive. I would recommend this tour to anybody who is interested to visit another capital city when in Tallinn.
Really disappointed with the service offered. Got picked up from the hotel and literally dumped at the ferry terminal with no info as to how to proceed with no representatives from the tour company present. One of the Viking Line clerks helped set me on my way and I made it over to Helsinki. Again no information at the other end and no info of where to go for the guided tour. Complete waste of time - might as well have travelled under my own steam at a much lower cost.
The next morning the desk clerk at the hotel handed me the information pack from the tour operator. I'm prepared to accept that this may have been the hotel's mistake, but that said I don't see why they driver didn't hand the documents to me personally? Really the tour operator should have made more of an effort to make sure that the documents reached me and that I was at least safely on my way.
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