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It was a fun trip with the family. Oscar, our waiter at the pool, was REALLY REALLY good. He did an excellent job! Volleyball and lounging around the pools were fun. The young people at the hotel kept the days at the pool entertaining. The tours and excursions were nice. The water at the Cenotes was cool and I wish there were more to have been seen underwater, but it was nice.
Chose this tour for the good reviews and the variety. Taking the whole family, with three energetic boys ages 10-13, we thought that the variety would not disappoint. And it did not, EXCEPT for our very last experience that day, which really left me with a sour memory.
Tulum was fascinating this part was really for dad more than the boys. I would have enjoyed some time with a guide that was more deeply knowledgeable of the history and the archaeology, though my wife and boys would probably say that the amount of detail was just about right.
The trip up to the underground river complex which contained all of the other activities was pleasant. We had a great driver--very courteous, very attentive. It was nice to have some lockers and showers at the base for changing and for locking things up. You have to leave your cameras and phones here--can't take them with you which bummed me out a bit. Our kids had great fun going from zipline to cenote to river to zipline to rappelling to zipline. It was a great pace--both fun and interesting at the same time. I found the underground river/cenote/cave and the geology of the area to be fascinating. The water was crisp, cool, crystal clear. The guides were adequate. Our guide did quite a good job managing a bilingual tour group half French, half English.
The food was delicious--quite well done, and really hit the spot at the end of a busy appropriately exhausting day. We went 3 for 3 with fast-asleep boys on the ride back to the resort. Great time--great memories.
I have one primary complaint about the tour, though... I'm kind of big on pictures. I mean, the reason we do this is to create memories and these always remain crisper and clearer with good photographs. Here, we couldn't bring our cameras per a policy that I actually understand--you need to have your hands free to be safe on all of the ziplines and other potentially dangerous activities. But we were assured that there would be photographers taking pictures along the way. And they did take fantastic photos. At the end of our tour, we were all led into a room, where they had rows of computers, one of which displayed all of the photos taken of our family. Then they came over and told us the price--160!!!!!!! What??? I asked again in Spanish, thinking I'd misheard, but unfortunately I hadn't. It felt like they were holding my memories hostage to extort what seems to me to be an absurd amount of money for a handful of photographs. With great shame, I paid the money, feeling a little violated. I felt like I had no choice--especially since I couldn't bring a camera on the tour to begin with.
So, the boys all left with nothing but great memories. Dad left with many great memories, but a big black exclamation point at the end. Personally, I wouldn't do a tour with this group Alltournative again on this point alone, until and unless they change the price of their photo packages. I think they would do well to take a page out of the Disney playbook... We recently spent a weekend there, paid 50, and got all of the pictures we wanted from all the rides, with all of the characters, etc. Left us excited. Look back at those photographs with fond remembrance. And Disney got tons of free advertising with all of the photos posted on social media. I would venture to bet that Alltournative would make MORE money if they followed suit like this--they'd probably sell four times as many packages!!!
This tour lived up to our highest expectations. Our guide, Miguel, was terrific and we enjoyed spending the day with him. The blessing by the shaman in the cave was a nice note on which to start the day. The zip lines were thrilling, especially the one that ended in the river. The cenotes were unlike anything we have ever seen-- an incredible experience. The group 4 X 4 was funny because our driver was racing through that jungle like he was in an Indiana Jones movie, and we were bouncing and laughing. All in all, it was a great day and the best excursion I have had in any country.
Great tour! I had a group of 6 and we had a fun time. It's unfortunate that we couldn't take our phones with us for the water portion to take pictures but the staff onsight did a great job capturing all of our moments and provided us with the pictures at the end of the tour for a cost. I would recommend this tour to anyone looking for some adventure while in Tulum. No experience is necessary to do the activities on this tour and you learn a lot of history.
The tour was great! My only complaint is you're not allowed to bring any cameras along for the jungle tour part ziplines, cenotes. They take professional pictures but in my opinion the pictures were mediocre and overpriced 30 for one print, 110 for all pictures and videos but we purchased them anyway to capture the great experiences. The food they provided was great and our tour guide PePe was amazing! The tour lasted about 9 hours including the transportation time, but it went by so quickly. I was here on spring break with my friends and I would recommend it for families also!
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